Banking with US Bank via SinglePoint


US Bank is the preferred bank with our council because it allows them a greater degree of control over the accounts and makes the administration of it a great deal easier.  Here are some of the perks that happen behind-the-scenes:
  • Accounts can be created for new troops directly from council.  No need to go into a physical branch.
  • Troops can update signers without going into a physical branch as well.
  • Troop proceeds from sales can be automatically transferred into troop accounts more quickly.
  • Troops and Service Units can transfer funds between themselves via ACH.  (The troop that is sending the money sends a request to their Service Unit Treasurer and specifies the recipient and amount.  The Treasurer fills out the council form that records these transfers.  They get processed once a week.)
  • Council created a quick user guide with very useful info that you may access here.
There's one big gotcha, though.  Your online access to your account expires if you don't log in often enough.  Log into your online account once a month to avoid getting your account deactivated!

Customer Service & Routing Info

Our accounts are considered “Commercial” accounts. For support via US Bank, you can use these:

  • Phone: 800-203-2656
  • Email: ccsebgteam@usbank.com
  • Routing Number: 123000220 (It's the one for OR, and we use it even if we're in WA.)
We can also use our Treasurer Liaison at GSOSW since she can also handle basic account issues:
  • Phone: 503-977-6844
  • Email: kdunford@girlscoutsosw.org (CC: su01treasurer@gmail.com)

Debit Card Info

The debit cards can only be activated by calling the number on the sticker (the third option) because we don’t have traditional mobile banking or US Bank app access.

To change your PIN, you must activate the card first using the phone number option. Your default PIN was sent in a separate envelope than your actual card. Once it is activated, you can change the PIN by using a physical ATM at a US Bank location. The option is something like “Customize ATM” (I didn’t write it down… it’s near the bottom).

Online Access

Commercial US Bank Accounts (like ours) don’t use the main USBank.com. They all go through SinglePoint:  https://singlepoint.usbank.com/

You should have an received email from “U.S. Bank Singlepoint” with your credentials. If you didn’t click the link within 96 hours, you will need a new link sent to you. Use the customer service contact info above.

Mobile App

There is a mobile app for both Apple and Android devices. It’s called Mobile Singlepoint and looks like this:


It uses the same credentials as your SinglePoint web access and will allow you to check balances and search recent transactions. By default, when you click on an account, it looks like it only gives you transaction updates from the previous day. But at the bottom of the main Balances screen, there is a Transaction Search button and it will let you get multiple days of info. Trial and error shows we have to have an end date or it won’t give any results, so make sure you give it a proper start (it defaults to yesterday) and end date for your searches:

Please note: our account type does not allow us to mobile deposit checks, council recommends using Square or Venmo (must be attached to the troop bank account) instead of using checks when possible.

Using SinglePoint on the Web

Once you successfully log into SinglePoint, you can set up your Dashboard to have an Account Balance widget to show you the current balance of your account(s).

While on the Dashboard, click the Add New Widget link at the top, then in Step 1 select SinglePoint Actions, then Account Balances. In Step 2, you have to click “Previous Day” and then any accounts attached to your user will be visible. Click on an account (and then ctrl+click to add any additional ones), then click Save.



Your new Account Balance widget will reflect the current balance for any accounts you selected and your account number will be listed as part of the name.

Accessing Monthly Statements

You will receive an email every month with a link to your statement for the previous month.  However, those links expire.  In fact, the entire statement expires after only 2 months.  So if you don't download them when they're first available, they won't be there when you go to work on your financials.

There is a workaround, though.  You can run a special report that exactly mimics a previous month's report, and then you can safely download it.

  1. Log into SinglePoint.
  2. Go to Information Reporting on the left-side bar.
  3. Click on Reports.
  4. In the Special Reports section, choose DDA Statement PDF.
  5. Select your bank account.
  6. In the Report Date, choose the last day of the month of the statement that you need.
  7. It will open that month's statement in a new window.  Download it and save it!